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Marketing And Sales

Customer Service Skills Course in Nigeria

Customer Service Skills
HR Professional Courses
Accredited Institute
HR Professional Courses
Certificate Type
Professional Certificate
Training Dates & Schedule (4 Days)

Training Dates

Open For Enrollment

Choose from the upcoming training dates below for online virtual sessions or physical classroom training.

Schedule A Enrolling Now
Oct 25, 2026
to Oct 28, 2026 (4 Days)
Duration: 4 Days Format: Online & Physical Classroom
Schedule B Next Batch
Oct 29, 2026
to Nov 01, 2026 (4 Days)
Duration: 4 Days Format: Online & Physical Classroom
Schedule C Upcoming
Nov 02, 2026
to Nov 05, 2026 (4 Days)
Duration: 4 Days Format: Online & Physical Classroom
Select your preferred schedule and enroll online or contact admissions for on-site physical classroom attendance.

Course Description

Customer Service Skills equips learners with the knowledge and techniques needed to provide outstanding service and enhance customer satisfaction. The course covers effective communication, active listening, customer relationship management, conflict resolution, and professional service delivery.

Learners will explore how to handle customer inquiries, complaints, and challenging situations while maintaining professionalism and building trust. The course also examines customer expectations, service standards, and strategies for creating positive customer experiences.

By the end of the course, participants will be able to communicate confidently with customers, resolve issues effectively, and contribute to improved customer satisfaction and organizational success.

COURSE OBJECTIVES

Upon successful completion of this training program, participants will be able to:

  • Master core practical methodologies, industrial frameworks, and international best practices.
  • Apply key technical concepts to real workplace operational challenges and scenarios.
  • Understand regulatory compliance, safety protocols, and quality assurance principles.
  • Prepare for certified professional examinations and earn an industry-recognized credential.

Course Outline

Text-based Curriculum

  • 1. Understanding the Importance of Customer Service
  • 2. The Role of a Customer Service Representative
  • 3. Customer Expectations and Satisfaction
  • 4. The Impact of Good vs. Poor Customer Service
  • 5. Course Overview & Learning Objectives

  • 1. Verbal and Non-Verbal Communication
  • 2. Active Listening Techniques
  • 3. Tone and Language in Customer Interactions
  • 4. Handling Difficult Conversations
  • 5. Writing Professional Emails and Chat Responses

  • 1. Identifying Customer Issues and Needs
  • 2. Steps to Effective Problem-Solving
  • 3. Dealing with Difficult or Angry Customers
  • 4. Conflict Resolution Strategies
  • 5. Turning Negative Experiences into Positive Outcomes

  • 1. The Role of Empathy in Customer Service
  • 2. Developing Patience and Resilience
  • 3. Building Rapport and Trust with Customers
  • 4. Understanding Customer Behavior and Psychology
  • 5. Personalizing Customer Interactions

  • 1. Using Chat, Email, and Social Media for Customer Service
  • 2. Managing Multiple Customer Interactions Efficiently
  • 3. Tools and Technologies for Remote Customer Support
  • 4. Final Assessment & Certification
  • 5. Best Practices for Online Customer Support

Training Venue (Physical Classroom Training)

Certfee Executive Training Center

Address: Port Harcourt Training Center, Rivers State, Nigeria.

Inquiry Phone: +234 707 670 5931

Physical Attendance Seats
Class sizes are capped to maintain interactive instructor mentoring. Call Venue Coordinator

Certificate Type & Accreditations

Professional Certificate Globally Verifiable

Upon course completion and evaluation, candidates are awarded an official certificate issued under the accreditation of HR Professional Courses. Each certificate carries a unique verification number for online credential validation.

HR Professional Courses

FAQ About This Course

Yes! We hold weekday and weekend physical training sessions at our center in Port Harcourt, Nigeria, as well as live online virtual batches.

Yes. Multiple upcoming training schedules are available throughout the year. You can choose the intake date that matches your schedule or transfer your enrollment if your availability changes.

Digital verifiable certificates are issued within 48 to 72 hours of completing course evaluations. Hard-copy certificates can be collected at the institute or shipped to your address.
Course Fee

₦153,000.00

₦180,000.00
  • Level: Beginners Level
  • Duration: 4 Days
  • Lessons: 25 Modules
  • Certification: Included
  • Institute: HR Professional Courses
Enroll Online
Physical Classroom Training

Port Harcourt Training Center, Rivers State, Nigeria

Direct Line: +234 707 670 5931
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