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Working as an IT Support Technician

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Working as an IT Support Technician
Certfee Diploma Courses
Accredited Institute
Certfee Diploma Courses
Certificate Type
Professional Certificate
Course Schedule (4 Days)

Upcoming Cohorts & Training Dates

Open For Enrollment

Choose from the upcoming 4-day cohorts below for online virtual sessions or physical classroom training.

Cohort A Enrolling Now
Oct 13, 2026
to Oct 16, 2026 (4 Days)
Duration: 4 Days Format: Online & Physical Classroom
Cohort B Next Batch
Oct 17, 2026
to Oct 20, 2026 (4 Days)
Duration: 4 Days Format: Online & Physical Classroom
Cohort C Upcoming
Oct 21, 2026
to Oct 24, 2026 (4 Days)
Duration: 4 Days Format: Online & Physical Classroom
Select your preferred cohort and enroll online or contact admissions for on-site physical classroom attendance.

Course Description

Working as an IT Support Technician introduces learners to the core responsibilities and skills required in technical support roles within organizations. The course covers computer hardware troubleshooting, software installation, operating system support, network basics, and customer service skills.

Learners will also gain knowledge of helpdesk operations, system maintenance, diagnosing technical issues, and providing effective solutions to end users. The training emphasizes communication skills, problem-solving, and efficient response to IT-related challenges in workplace environments.

By the end of the course, participants will be able to confidently support users, resolve common IT issues, and perform essential technical support tasks in corporate or organizational settings.

COURSE OBJECTIVES

Upon successful completion of this training program, participants will be able to:

  • Master core practical methodologies, industrial frameworks, and international best practices.
  • Apply key technical concepts to real workplace operational challenges and scenarios.
  • Understand regulatory compliance, safety protocols, and quality assurance principles.
  • Prepare for certified professional examinations and earn an industry-recognized credential.

Course Outline

Text-based Curriculum

  • 1. Overview of IT Support Technician Role
  • 2. Key Responsibilities and Career Paths
  • 3. Understanding Computer Hardware Components
  • 4. Operating Systems (Windows, macOS, Linux) Basics
  • 5. Software Installation and Configuration
  • 6. Virtualization Basics and Cloud Computing

  • 1. Introduction to Troubleshooting Methodologies
  • 2. Diagnosing and Resolving Common Hardware Issues
  • 3. Troubleshooting Software and Application Errors
  • 4. Network Connectivity and Internet Issues
  • 5. Remote Support and Helpdesk Tools
  • 6. IT Documentation and Best Practices

  • 1. Introduction to Networking and Network Devices
  • 2. IP Addressing, DNS, and DHCP Basics
  • 3. Configuring and Troubleshooting Wi-Fi and LAN Connections
  • 4. Network Security and Firewalls
  • 5. Introduction to VPNs and Remote Access
  • 6. Hands-on Practice with Network Diagnostics

  • 1. Fundamentals of Cybersecurity for IT Support
  • 2. Recognizing and Preventing Malware, Phishing, and Ransomware
  • 3. Antivirus and Endpoint Security Solutions
  • 4. Backup Strategies and Data Recovery Methods
  • 5. User Access Control and Security Policies
  • 6. Compliance and IT Security Best Practices

  • 1. Effective Communication and Customer Service Skills
  • 2. Handling Difficult Customers and Resolving IT Issues Professionally
  • 3. IT Support Ticketing Systems and Workflow
  • 4. Certifications and Career Growth in IT Support (CompTIA A+, Microsoft, Cisco)
  • 5. Job Search Strategies and Resume Building for IT Careers
  • 6. Final Project and Course Certification

Training Venue (Physical Classroom Training)

Certfee Executive Training Center

Address: Port Harcourt Training Center, Rivers State, Nigeria.

Inquiry Phone: +234 707 670 5931

Physical Attendance Seats
Class sizes are capped to maintain interactive instructor mentoring. Call Venue Coordinator

Certificate Type & Accreditations

Professional Certificate Globally Verifiable

Upon course completion and evaluation, candidates are awarded an official certificate issued under the accreditation of Certfee Diploma Courses. Each certificate carries a unique verification number for online credential validation.

Certfee Diploma Courses

FAQ About This Course

Yes! We hold weekday and weekend physical training sessions at our center in Port Harcourt, Nigeria, as well as live online virtual batches.

Yes. Multiple upcoming cohort batches are available throughout the year. You can choose the intake date that matches your schedule or transfer your enrollment if your availability changes.

Digital verifiable certificates are issued within 48 to 72 hours of completing course evaluations. Hard-copy certificates can be collected at the institute or shipped to your address.
Course Fee

₦160,000.00

₦200,000.00
  • Level: Beginners Level
  • Duration: 4 Days
  • Lessons: 30 Modules
  • Certification: Included
  • Institute: Certfee Diploma Courses
Enroll Online
Physical Classroom Training

Port Harcourt Training Center, Rivers State, Nigeria

Direct Line: +234 707 670 5931
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